How-to: Clear Stuck Print Jobs (Windows XP)

At Hope’s Library, 90% of our computer problems in recent memory are printer related. Last week, due to a printer misconfiguration and high printing demand, there were quite a few Windows XP computers with stuck jobs in the print queue causing delays and confusion. Normally you open Control Panel -> Printers, right click cancel, but they refused to delete. Reboot – still there. ARGHH!!

No stress, no worries. When Windows bugs out and gives you attitude, just go turbo.

  1. Run services.msc, or open Start -> Programs -> Accessories -> Administrative Tools -> Services.
  2. Find Print Spooler in the list. Stop it.
  3. Open c:\windows\system32\spool\printers\.
  4. Open Tools Menu -> Folder Options. Select “View” tab. Select “Show Hidden Files” and uncheck “Hide Operating System Files (Recommended)”.
  5. Delete all random looking folders.
  6. Go back to Services and start Print Spooler.
  7. Now go back to the misbehaving Printer Queue and gratifyingly delete those suckers!!

Stay tuned… Next, I’ll throw up a batch script that does all this for you – automagically!